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COVID-19 SHIPPING UPDATE
Dear All,
We hope you're doing well during this difficult time. It's the 10th of April tomorrow and as per our last update we're going back to the studio, getting back into the (more or less) normal work rhythm. The studio opening hours may be a bit shorter than usual due to the local public transport restrictions, but we're back to cutting, packing and shipping your kits! Below you'll find detailed information regarding shipping and other developments.
- Andrzej

SHIPPING
Some of the Polish Post services have been brought back, but the air mail ban has been prolonged to the 26th of April with possible further extension. With that in mind, we'll start shipping via trackable economy services right away wherever possible, instead of waiting for the ban to be lifted, as the timeframe for the arrival of your parcels will be similar for sea freight sent out right away and air mail going out after the 26th.

We've updated the shipping options and the shipping info page on our website to reflect the changes listed.

EUROPE
ORDERS SHIPPING TO BELGIUM, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, HUNGARY, IRELAND, LITHUANIA, LATVIA, NETHERLANDS, PORTUGAL, ROMANIA, SLOVAKIA, SPAIN, UNITED KINGDOM:
All the larger orders (2+ kgs) will be upgraded to UPS and DHL to speed up the delivery. All the smaller ones will be shipped via trackable economy services - please be aware that once they ship, they may take a couple of days more than per usual. 

ORDERS SHIPPING TO AUSTRIA, ITALY, NORWAY, SWEDEN, SWITZERLAND:
All the larger orders (2+ kgs) will be upgraded to UPS and DHL to speed up the delivery. Smaller orders will be delayed until the air mail ban is lifted unless you explicitly request them to be shipped via untrackable services. Please be aware that we won't be able to provide replacements on untrackable orders.

AUSTRALIA AND NORTH AMERICA
ORDERS SHIPPING TO AUSTRALIA, CANADA AND THE USA:
All the orders above 0,5 kg will be shipped via trackable economy mail. Smaller orders will be delayed until the air mail ban is lifted unless you explicitly request them to be shipped via untrackable services. Please be aware that we won't be able to provide replacements on untrackable orders.

REST OF THE WORLD
ORDERS SHIPPING TO ANY TERRITORIES NOT LISTED ABOVE:
Any orders going out to territories not included in the list above will ship as soon as these routes become available.

NEW WEBSTORE AND UPCOMING RELEASES
We'll be moving to a new webstore platform by the end of this month. The old webstore will remain accessible for a transition period of three months (until the end of July) so you can access your order history, tracking numbers etc. Some items from our catalogue may not be available from the start on the new platform.

The pre-printed kits releasing under the Printabletop brand will be released in early May.
The first .STL files for 3D printing releasing under the Printabletop brand will be released in late April/early May, along with the debut of the new webstore.







Shipping

As we cut, pack and ship our kits to order, we keep only a small stock of items on hand. Due to a huge demand for the kits, it may take up to 4 weeks for your order to be cut, packed and dispatched. It will usually take much less (around 5-7 working days) and we'll do our best to ship your order as fast as possible.

We use registered Polish Post services and courier services for all our orders worldwide and provide FREE tracking for each order.
Orders of 2+ kg going outside the European union may sometimes be separated into several smaller parcels. You'll receive tracking numbers for all the parcels in your shipping confirmation e-mail.

Shipping Rates
We use a rate that is based on the distance and the weight of the order. The estimated costs are as follows:

Poland:
- for packages up to 1 kg - 1.95 €
- for packages up to 2 kg - 2.95 €
- for packages up to 5 kg - 9.95 €

Europe, Cyprus and Israel:
- for packages up to 0,5 kg - 4.95 €
- for packages up to 1 kg - 6.95 €
- for packages up to 2 kg - 9.95 €
- for packages up to 5 kg - 14.95 €

North America:
- for packages up to 0,50 kg - 4.95 €
- for packages up to 1 kg - 6.95 €
- for packages up to 2 kg - 12.95 €
- for packages up to 5 kg - 29.95 €

Australia, Oceania, New Zealand:
- for packages up to 1 kg - 7,95 €
- for packages up to 2 kg - 11.95€
- for packages up to 5 kg - 39.95€

Free Shipping
If the value of the kits you order exceeds certain threshold, you are eligible either for free shipping:
European Union and larger part of Europe:
Orders over 125 € - Free shipping
North America:
Orders over 200 € - Free shipping
Australia, Oceania, New Zealand:
Orders over 300 € - Free shipping

Delivery Time:

The time of delivering depending upon your location.
Poland will normally take 2-5 business days.
Europe will normally take 5-8 business days.
United States normally will take 6-15 business days.
Australia will normally take 7-18 business days.

Remember to add the time for processing. If you didn't get your order by the time mentioned - please contact us. Giving us the order number in the message will speed up the reply.

If you wish to cancel the order you may do so within 2 working days of the email notification. We will take appropriate steps to return any payment you have made as soon as possible.

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